Job Description

Sales Coordinator

We're seeking a highly organized and relationship-driven Sales Coordinator to support our Sales team in achieving monthly and annual revenue goals. This role has a primary focus on bridal and wedding room blocks, while also functioning as a Group Coordinator, ensuring seamless execution of group bookings from contract to arrival. You'll play a key role in building partnerships, managing group inventory, and contributing directly to the hotel's success while helping introduce the new brand into the Carlsbad market. In addition, this role will provide support to our sister property, Fairfield Inn & Suites Carlsbad, as directed, assisting with sales coordination and group-related efforts across both hotels.

What You'll Do

• Serve as a key point of contact for wedding and bridal room block inquiries, from initial lead through booking and execution
• Develop and maintain relationships with the Wedgewood Wedding facility adjacent to the hotel, local wedding venues, planners, and vendors to generate new group business
• Act as Group Coordinator for assigned business:
  • Enter and manage group room blocks in the system with accuracy
  • Monitor and communicate cutoff dates, pick-up, and inventory changes
  • Ensure all group details are accurate and up to date from contract through arrival
• Coordinate, manage, and monitor wedding and group room blocks, maximizing pick-up and revenue
• Actively contribute to achieving monthly and annual room revenue targets
• Provide administrative support to the Sales team, including preparing reports, proposals, contracts, and presentations
• Update CRM (Delphi/GRC) daily and generate reports as needed
• Track and complete sales trace activities consistently and accurately
• Coordinate internal sales meetings and respond to requests promptly
• Research and qualify new prospects, delivering detailed insights to Sales Leaders
• Build and maintain strong relationships with new and existing clients
• Ensure client database information is accurate and up to date
• Create and distribute resume reports; act as a point of contact for inquiries
• Assist with implementing sales strategies and initiatives
• Provide sales and coordination support to Fairfield Inn & Suites Carlsbad (sister property) as directed, including assistance with group blocks, inquiries, and administrative tasks

What We're Looking For

• Minimum 1 year of hotel, hospitality, or sales experience (wedding or group sales experience a strong plus)
• Experience with group room blocks, reservations systems, or sales coordination required
• Strong understanding of group processes (cutoff dates, pick-up tracking, block management) preferred
• Strong relationship-building and networking skills
• Highly organized with strong attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Proficiency in Microsoft Office and CRM systems (Salesforce/Delphi experience a plus)
• Excellent written and verbal communication skills
• Results-driven mindset with a focus on revenue generation

Why Join Excel Hotel Group?

• Comprehensive Benefits Package: Medical, Dental, Vision, Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Hotel Travel Discounts
• Career Growth Opportunities – We promote from within
• Be part of a new Marriott roll-out and help launch a newly branded property

Compensation: $23.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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